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FAQ

What is Crate and Barrel Rewards?

Crate and Barrel Rewards is a rewards program  that allows you to earn points, redeem rewards, receive member exclusive promotions, welcome and birthday surprises and the latest Crate and Barrel news. The Program is available in-stores and online for Singapore and is free to join. Points can be earned online but can only be redeemed in stores.

How do I sign up for the  Crate and Barrel Rewards?

There are two ways to sign up:

Sign up online

If you have received an email regarding the Crate & Barrel Rewards program, you can register online using the link provided. If you are not on our mailing list and would like to sign up, you may click here.

Sign up In-store

To sign up in Crate & Barrel  stores, please approach one of our Sales Associates for the  Crate & Barrel Rewards online form.

Do I need to pay a fee to join the Crate and Barrel Rewards program?

No, Crate and Barrel Rewards program is complimentary. However, to obtain the Black and Platinum membership, you will need to spend a minimum of S$500 and S$5,000 respectively.

I am having problems logging into my account.

If you receive a message stating that your email address/password is not recognised, please follow the steps below:

Please clear your cache and browser history. Close and open a new browser.

  1. Make sure you are using the same mobile number and password you registered with.

  2. If you are unable to recall your password, click on “forgot your password?” link on the page. You will be prompted to enter your email address and a link will be sent to your email address to create a new password for your account.

Will my personal information be shared with third parties?

Crate and Barrel Singapore  prides itself on providing a safe and secure shopping experience. All information is kept private and confidential. We do not share or sell your personal details with any third parties.


How do I earn points?

You can start earning points when you shop with us!

Every S$1 spent = 1 point

How do I redeem my rewards?

Rewards can be earned online but can only be redeemed in stores.

You are required to show a form of identification either using credit card or other cards as a verification process.


Are there any limitations upon claiming my Rewards?

Discount vouchers - *exclusions apply i.e. branded product, delivery fee, styling fee, items already on sale  and cannot be used with other discount vouchers etc.

How do I view my points balance?

To view your point balance online, simply log into your online account. You may view your points balance in the tab 'My Accounts'. You may also approach any of our Sales  Associates in Crate & Barrel stores to find out your points balance.

Do the points I accumulate expire?

If your account has been inactive for 12 months, you can renew points by buying an item.

Is there tier expiration?

Yes, both Black and Platinum Rewards card status is valid for 365 days from the date the member qualifies; after that, annual requalification is required.


Is there an expiration to the sign-ups discount and gift voucher?

Yes, all discounts and gift vouchers are only valid for a period of 3 months from the day you receive them.


How can I redeem my Birthday Gift?

All members  are eligible to redeem one birthday gift per year during their birthday month.  All redemptions have to be made within 3 months and in-stores.

Due to limited quantities, substitution of gifts may occur. Gifts will be available while stocks last. This offer is subject to change, alteration, or termination by Crate & Barrel  at its sole discretion at any time.


Can cash vouchers be used with other in-store promotions?

Yes, you can use your cash vouchers and at the same time enjoy the in-store

Can I transfer my membership?

No, all memberships are non-transferrable.


How do I get out of the membership program?

Kindly approach one of our Sales Associates in-stores to assist you with the termination.

 

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